Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website or mobile app:

• Account information: Name, email address, phone number, password (hashed) and profile details you provide when creating or managing your account.
• Booking and order information: Event details, selected offerings, member/participant information (such as names and gotra), order IDs, and related data needed to complete your pooja or chadhava booking.
• Payment information: We integrate with third‑party payment gateways (such as Razorpay). We do not store your full card details on our servers. The payment provider may collect and process payment information in accordance with their own privacy policy.
• Usage and device information: IP address, browser type, approximate location, device identifiers, app version, pages visited, buttons clicked, and other usage data collected through analytics tools and logs.
• Content you share: Information you provide when using features such as Talk To God, devotional reels, reviews, feedback, or support requests.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the TejYug website and mobile app.
• Process your bookings, payments, and orders, and to coordinate with partner temples and service providers.
• Communicate with you about your account, bookings, updates, support, and service‑related messages.
• Improve and personalise the user experience, including recommendations and content shown in the app.
• Analyse usage trends and measure the effectiveness of our Services and marketing campaigns.
• Detect, prevent, and address technical issues, abuse, or fraud.

3. Cookies, Analytics & Meta Pixel

On our website and in our app we may use cookies, SDKs, and similar technologies to understand how you use TejYug and to improve your experience. This includes:

• Analytics tools to measure page views, feature usage, and performance.
• Meta (Facebook) Pixel and similar advertising tools on the website to measure events such as page views, content views, checkout starts, and successful purchases, and to optimise our advertising campaigns.

Where required by law, we will obtain your consent before using cookies or similar tracking technologies for advertising or analytics purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited situations:

• With temples and service providers in order to perform your booked pooja or chadhava, including your name, gotra, and relevant booking details.
• With payment providers (such as Razorpay) to process payments securely.
• With infrastructure and analytics partners that help us host, maintain, and improve our Services (for example, cloud hosting, Firebase, analytics tools, and push notification services).
• For legal reasons when we believe it is necessary to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of TejYug, our users, or others.

5. Data Storage & Security

We use reputable cloud providers and follow reasonable technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Access to personal data is limited to authorised personnel and service providers who need it to perform their role.

6. Your Choices & Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Accessing or updating your account details in the TejYug app or website.
• Requesting deletion of your account or certain personal data, subject to our legal obligations and legitimate business needs (for example, records required for tax, accounting, or fraud prevention).
• Opting out of marketing communications by using the unsubscribe option in emails or by contacting us.

7. Children's Privacy

Our Services are intended for general audiences but are not directed to children under the age where they can legally provide consent in their jurisdiction without parental approval. If you believe that a child has provided us with personal information without proper consent, please contact us so that we can take appropriate action.

8. International Data Transfers

Our Services may be accessed from different countries, and your information may be processed and stored on servers located outside your state or country (for example, in data centres used by our cloud providers). By using TejYug, you consent to the transfer of your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at: support@tejyug.in.